FAQ - 2018 EDGE · Affiliate
TRAVEL LEADERS NETWORK’S ANNUAL CONFERENCE 2018 EDGE FREQUENTLY ASKED QUESTIONS (FAQS)-From dress code to registrations and cancellations, find the answers to your questions.
TRAVEL LEADERS NETWORK’S ANNUAL CONFERENCE 2018 EDGE FREQUENTLY ASKED QUESTIONS (FAQS), WHAT IS THE DRESS CODE AT EDGE, ADA SPECIAL REQUIREMENTS, Online Registration, registering, registrations, confirmation number, refund, cancellation, classes, seminars, meals,agenda, registered, hotel reservations
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FAQs

FREQUENTLY ASKED QUESTIONS

GENERAL INFORMATION

What is the dress code at EDGE?

The dress code at EDGE is business attire. Please remember to bring a sweater or jacket as temperatures in the meeting space and classrooms may vary.

Where can I address my ADA special requirements?

During registration, you will be asked to list any special needs. If you have already registered and did not list your needs, please email us at edge@travelleaders.com

I went to the 2017 Travel Leaders Network conference last year, should I go again this year?

You bet! Just as your business changes yearly, so does EDGE to meet your ever-changing needs.  Each year we add new speakers, venues, entertainment, and classes.  In fact, nearly half of the classes at last year’s conference were new to EDGE!

New for this year is the Hotel Market Place giving you the opportunity to meet with your favorite hotel partners and discover new ones. Also new is the Apex Lounge where you can learn more about our new partnership with American Express.

REGISTRATION

When will online registration be available?

Online EDGE registration is open now.  You may register online by clicking here.

Can I bring my family to EDGE with me?

Only registered attendees are allowed in EDGE functions, seminars, classes, and Trade Show. Please note that no one under 18 is allowed to attend any events or training.

Can I register a guest?

Guests 18 and older are welcome at the Travel Agent registration rate. You must register all guests in order for them to be able to attend classes and functions. Please select the Guest/Spouse registration type.

How do I know I have been registered?

When you register, you will receive an automated confirmation email containing your confirmation number and the details of your registration. If you do not receive a confirmation email within a few hours or registering for conference, please notify us at edge@travelleaders.com.

How do I view/modify/cancel my registration?

You may log back into the registration system using your confirmation number and make any modifications that you would like to make.

How can I update or change my agency contact information or IATA/CLIA number?

You may log back into the registration system using your confirmation number and make any modifications that you would like to make.

Can an EDGE registration be changed to a different attendee?

Absolutely!  Name changes and substitutions are allowed at no cost. For information on how to do this, please contact us at edge@travelleaders.com.

I have forgotten my confirmation number. What should I do?

Your confirmation number is listed in your registration confirmation email. You may also contact us at edge@travelleaders.com.

What is your refund and cancellation policy?

If you cancel on or before March 31, 2018, you will be refunded 100% of the amount that you paid. – If you cancel between April 1, 2018 and May 14, 2018, you will receive a refund, minus a $50.00 cancellation fee. – If you cancel after May 15, 2018, there will be no refund. Name changes are always accepted.

If I must cancel do I need to notify Travel Leaders Network?

ABSOLUTELY!  We must guarantee the food and beverage for every event and we allow only so many participants in each of the training sessions.  You do not want us to pay for food that is not eaten. Nor would you want to penalize someone who wants to attend a class, but can’t because you’re holding a spot in a training session that you will not be attending.  Please notify use immediately at edge@travelleaders.com if you must cancel your registration.

CLASSES, SEMINARS & SPECIAL EVENTS

Do I have to register for classes, seminars, special events or meal functions in order to attend?

Yes, to participate in any class, seminar, or special event, including meal functions, you must be registered.

When can I sign up for classes?

Class/Seminar registration is opened on a rolling basis based on the date you registered for EDGE.  You will be notified via email when class registration begins.  Therefore it is extremely important that the email address you use on your registration is one that you check regularly.

When will I receive my agenda for classes/events that I have registered for?

You will receive an email agenda prior to EDGE.  You will also have a bar code on your name badge which stores all of the items that you have registered for.

I was not able to sign up for the classes/events that I wanted. What can I do?

If there are extra spaces available for a class, they will be available at the Information Desk near the Registration area.  When you arrive at EDGE, visit the Info Desk during its business hours to have open classes added to your agenda.  You may also “stand by” for a class by going to the door before the class time and letting the classroom door monitor know you would like to attend the class.  If there is room available, they will let you in.

If there are several levels of the same class, should I plan to take all the levels offered?

No.  If you are new to a product or subject, you should only take the introductory level and perhaps one additional class in that series.  Trying to take advanced classes after just learning a new product or subject is counter-productive.  Concentrate on mastering a product or subject before taking on the advanced classes.

If there are several levels of the same class, is it important for me to start at the first level?

That depends on your familiarity with the product.  If you use the product regularly or have taken a 101 or introductory class in the past, then it is not necessary to take the 101 or introductory class again.  If you are unfamiliar with the product, then yes, you must take the 101 or introductory class before taking the advanced classes.

HOTEL

How do I make my hotel reservations?
  • After you register, you will receive a confirmation email. That email a link to make your hotel reservations. If you need to have that email resent to you, please contact EDGE@Travelleaders.com.
How do I modify/cancel my hotel reservation?

In order to modify or cancel your hotel reservation, you must contact Caesars Palace at (866) 227-5938.